Bookings are subject to the following terms and conditions as agreed to at the time of booking.
A contract between you and the owners will come into existence when we receive payment and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract binds you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract & loss of the booking.
A non-refundable deposit of £100 is payable at the time of booking. Bookings made less than 90 days before your arrival date must be accompanied by the full amount of the holiday charge.
The balance must be paid so as to arrive no later than 90 days before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent.
All cancellations must be immediately notified by telephone and then in writing. If you cancel your holiday more than 90 days before it is due to start then your deposit will be forfeit. If you cancel less than 90 days prior to the holiday then the full balance remains due and is not refundable.
We strongly advise that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation
Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
The number of persons using the accommodation at any time must not exceed those people listed on the booking form and only those listed can occupy the property. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
Bookings cannot be accepted from persons under eighteen years of age.
We (the owner) reserve the right to refuse a booking without giving any reason. We or our representative reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.
Tenancies normally commence at 3:00pm unless otherwise agreed and guests are required to vacate the apartment by 10:00am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests. Guests are asked prior to departure to ensure that left over food is placed in the bins provided and dishes washed.
Smoking anywhere in our houses will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by smoking will be at the expense of you.
Damage – In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.
Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.
Guests are asked to ensure that doors and windows are locked when the property is unoccupied.
The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
The client may in no circumstance re-let or sublet the property, even free of charge.
The internet connection is available (at no extra cost) subject to technical availability.
Should a hot tub have to be drained due to the hot tub rules not being followed then a £150 refill charge shall be incurred
The owner shall not be liable for any temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds.
All inventory must remain in the property it was in at arrival and not be taken to another property.
Children under 18 must be supervised by their parents/guardians at all times.
Pets must not be left in the house unattended.
No more than 2 pets are permitted per property.
We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others. Any problem or complaint which the client may have concerning their holiday must be immediately reported directly to us/our representatives and we will endeavour to put matters right. Any complaints not reported to us/the property manager at the time and only reported after the client has returned from holiday will not be considered by the proprietor.
We reserve the right to make reasonable amendments or additions to these terms and conditions without notice.
This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.
The Clark Family have been in the tourist industry for over 25 years. Its our passion to provide our guests with a great base for your Galloway adventures. Woodland walks and access to the national cycle network from your doorstep.
Our cottages are all built in the natural stone of the area. They have been converted out of the old part of the farm steading to form 5 properties sleeping from one to six people.
Please feel free to Email or call with any Questions you may have.
"We are passionate about providing fantastic customer service and great value for money here at Clauchan Holiday Cottages but don't just take our word for it. Check out what some of our valued customers had to say for yourselves. - Air BnB Testimonials"